Returns & Exchanges

We want you to breathe easy with your Coway purchase; if you are not completely satisfied, you may return your product within 30 days of delivery for a full refund. Our goal is to ensure your home environment remains healthy and comfortable through our premium air and water filtration solutions.

1

Initiate Your Request

Contact our customer support team via our online portal or email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the unit in its original packaging, ensuring all filters, power cords, and manuals are included to avoid any restocking fees.

3

Affix the Shipping Label

Print the prepaid shipping label provided by our team and attach it clearly to the outside of the box, covering any previous shipping information.

4

Receive Your Refund

Once our warehouse inspects the returned unit, your refund will be processed to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing